Order Cancellation Policy

1. Cancelling before dispatch
You can cancel your order at any time before it has been dispatched. Please email us at [email address] or call [phone number] with your order number. If your cancellation is accepted, you will receive a full refund to your original payment method within [5-7] working days.

2. Cancelling after dispatch
Once an order has been dispatched, it can no longer be cancelled with us directly. However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel and return your goods within 14 days of receiving them, without giving a reason.

3. Your right to cancel (14-day cooling-off period)
You have 14 calendar days from the day you receive your order to tell us you wish to cancel. After notifying us, you then have a further 14 days to send the items back to us. To cancel, please email [email address] with your order number and details of the items you are returning.

4. Condition of returned items
Items must be unworn, unwashed and in their original condition, with all tags attached and in their original packaging. Please take reasonable care of the goods while they are in your possession. We may reduce your refund if items have been handled beyond what is necessary to check their fit and suitability.

5. Return costs
Customers are responsible for the cost of returning items, unless the item is faulty or we sent the wrong item. We recommend using a tracked service, as we cannot take responsibility for parcels lost in transit.

6. Refunds
We will refund you within 14 days of receiving your returned items (or of receiving proof that you have sent them back). Refunds are made to the original payment method. We will also refund the standard delivery charge you paid, if you cancel the entire order.

7. Faulty, damaged or incorrect items
If your item is faulty, damaged or not as described, please contact us as soon as possible with photos and your order number. We will offer a repair, replacement or full refund, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

8. Made-to-order and personalised items
Items made to your specifications or clearly personalised (for example, custom sizing or printed names) cannot be cancelled or returned, unless they are faulty.

9. Cancellation by us
We may cancel an order if an item is out of stock, if there is a pricing or description error, or if we cannot verify payment. We will notify you by email and give you a full refund.